Terms and Conditions
We reserve the right to change these terms and conditions at any time. Last Updated: June 2nd 2021
Quotes
We quote based on the scope of the work to be done and the skill set required to do it.
We always recommend you get a fixed price quote rather than simply compare rates.
Where it is not possible to quote a fixed price due to the investigative nature of the work, we quote Time & Materials with a ceiling limit. If we can complete the work within the limit we will. If not then, before the end of the limit, we will advise you of the status and recommend to you what, if anything, can be done next.
Support
Support work is paid 100% up front (*) unless you are a long term customer in which case you are billed monthly in arrears. If a quote is requested they are sent via direct email or via our project center ticket system. Time spend on the quote will be included in the quote or paid for at the time of the quote.
Payment is accepted via Check, PayPal or Zelle. Where payment is made by Check, it must be drawn on a US bank in USD and payment is not deemed to have been made until the funds are cleared.
(*) Large support requests are treated as Projects.
Projects
When working on Projects, such as a new site or a site redevelopment, payment terms are as follows:
- 50% non-refundable deposit
- 25% on handover to user acceptance testing
- 25% prior to loading to your server or one month after handover for user acceptance testing, whichever is the earlier.
Payment is accepted via by PayPal, Zelle or paper check drawn on US bank in USD depending on what is stated in our emailed quote. Payment is not deemed to have been made until the funds are cleared.
Any changes to scope will be costed at the time requested and factored into the project and payment schedules. Any changes post hand over for user acceptance testing are paid for up front. Once payment is made, it is not refundable.
Should you cancel a project prior to handover for user acceptance testing, payment will still be required for work to date. We will advise you of any money owing at the time of cancellation.
Once we give notice that the project is ready to handover for user acceptance testing, no cancellations will be accepted since the project has been completed. All outstanding payments will still need to be made regardless of whether you test or take delivery of the project work.
Consulting
Any consulting work is to be paid for in advance. In the event that you decide to cancel the work once it has commenced then any refunds made will be at the discretion of ozEworks.
Contracts
Our quote plus these terms constitute the full agreement. Your written acceptance of our quote and/or payment of a deposit constitutes your acceptance of our terms. In the event you wish to cancel the quoted work, no monies will be refunded and payment for any work in progress shall be required; refer Projects above.
Please note all agreements are governed by, and shall be construed in accordance with, the laws of the State of New York.
Copyright
Whoever develops the graphic design retains copyright over that design.
Whoever is author of the code retains copyright over that code.
Copyright will not be assigned.
All software is distributed under General Public Licence.
Warranty
We provide 3 months warranty on work undertaken as Fixed Price.
Warranty is for defects only in code we have written.
Warranty does not include defects in code we have not written.
Where a reported defect is determined to not be a defect then rectification is billable work.
Work done under Time & Materials or other payment arrangements including individual payment plans and/or discount is not covered by Warranty.
Environmental issues such as the hosting environment configuration are not covered by Warranty.
Third party software, such as payment and shipping modules and shopping feeds, are not covered by Warranty.
Warranty is subject to no other party changing the code during the warranty period.
For Support, warranty commences on the date the work goes live. For Projects, the warranty start date is one month after handover for user acceptance testing.