We quote based on the scope of the work to be done and the skill set required to do it.
We always recommend you get a fixed price quote rather than simply compare rates.
Where it is not possible to quote a fixed price due to the investigative nature of the work, we quote Time & Materials with a ceiling limit. If we can complete the work within the limit we will. If not then, before the end of the limit, we will advise you of the status and recommend to you what, if anything, can be done next.
We do not provide quotes for Support work unless requested.
As of 1 July 2016, our rates are:
- Graphic Design $60 per hour
- Programming, Testing, QA $90 an hour
- Analysis and User Interface (UI/UX) Design $90 an hour
- Consulting (Strategic Planning / Business Analysis) $125 an hour.
Minimum rate is for 20 minutes work.
Support work is paid 100% up front (*) unless you are a long term customer in which case you are billed monthly in arrears. If a quote is requested they are sent via direct email or via our project center ticket system.
Payment is accepted via PayPal. We send Money Requests. Payment of the Money Request is acceptance of our quote. Your receipt is the PayPal payment record. Where payment is made by echeck, payment is not deemed to have been made until the funds are cleared. Please note that we do not accept paper checks for any support work.
(*) Large support requests are treated as Projects.
When working on Projects, such as a new site or a site redevelopment, payment terms are as follows:
- 50% non-refundable deposit
- 25% on handover to user acceptance testing
- 25% prior to loading to your server or one month after handover for user acceptance testing, whichever is the earlier.
Quotes are sent via email.
Payment is accepted via by PayPal or paper check drawn on US bank in USD depending on what is stated in our emailed quote. Payment is not deemed to have been made until the funds are cleared.
Any changes to scope will be costed at the time requested and factored into the project and payment schedules. Any changes post hand over for user acceptance testing are paid for up front. Once payment is made, it is not refundable.
Should you cancel a project prior to handover for user acceptance testing, payment will still be required for work to date. We will advise you of any money owing at the time of cancellation.